A care home in Benfleet has been put into special measures after it was rated "inadequate" by the Care Quality Commission.
Godden Lodge is made up of five separate houses; Boyce House and Murrelle House for people living with dementia and who have nursing needs, Cephas House for people who require nursing and palliative care, Appleton House for people living with dementia and who require residential care and Victoria House for people who require residential care.
When CQC inspectors visited in July they said they found "The deployment of staff in Murrelle House was not appropriate to meet the needs of people who used the service and required reviewing so as to ensure people’s care and support needs were met. Staff did not always have enough time to spend with people to meet their needs."
They also claim medicine "not consistently stored safely and improvements were required with medicines management to ensure that people received their prescribed medication".
They also criticised the training staff recieved stating: "The implementation of staff training was not effective in all the houses to ensure that staff knew how to apply their training and provide safe and effective care to people. Some staff did not demonstrate an understanding of how to support people living with dementia and how this affected people in their daily lives."
There was also criticism of the dining, with inspectors saying: "The dining experience for people was variable and not always appropriate to meet people’s individual nutritional needs. Consideration by staff was not well-thought-out to ensure that eating and drinking was an important part of people’s daily life and a positive experience."
In response Bupa, which owns and runs the care home, said: ""We were disappointed by the CQC report following their inspection two months ago.
"We have taken immediate action and made a number of improvements in the home.
"This includes carrying out extensive extra training for our people, re-assessing how we store and administer medicines, and reviewing the activities that are offered in the home and our residents' dining experience.
"We are also in the process of reviewing and updating all our residents' care records.
"Whilst we still have work to do to further improve our home, our residents' welfare remains our number one priority."
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